Privacy Policy

Customer Information

Masque values the trust you place in us and recognizes the need for appropriate protection of the personal information you share with us. To better protect your privacy, Masque provides you with its Privacy Policy so that you will understand its commitment to each user of Masque.ca (“the Website”). This Privacy Policy describes what information the Company may collect about you; how your information is used; how it is protected; and what choices you have on how that information is used. This Privacy Policy governs the privacy practices and procedures of Masque with respect to the personal information it collects online via Masque.ca and how we use such information. By visiting the Website, you are consenting to the practices and procedures described in this Privacy Policy.

If you do not agree with the practices and procedures described in this Privacy Policy, please discontinue using the Website and follow the applicable procedures described in the opt-out section of this Privacy Policy. If for any reason you are not comfortable shopping online at the Website or on any of our other websites, please feel free to place your order with us by telephone at the number listed in the section entitled “Contact Us”. Customer Services representatives at each of our brands are available from 10am-5:30pm from Monday to Friday and will be happy to assist you.

We suggest that you review this Privacy Policy periodically, as we may modify it from time to time as our Website and services evolve. Your continued use of the Website after the posting of a revised Privacy Policy signifies your acceptance of the revised terms. Under certain circumstances (e.g., with respect to material changes), we may also elect to notify you of changes or updates to our Privacy Policy by additional means, such as posting a notice on the front page of the Website or sending you an e-mail.

Collecting Personal Information

Masque collects customer personal information that we require to process, package, distribute, and/or complete your purchase through the Website, and to provide any and all reasonably related services. Personal information which Masque collects includes your name, address, telephone number, email address and credit card information. In addition, Masque’s web server will automatically gather information about your visit to our Website (which may not be personal information), including your browser type, what pages have been viewed, the time of visit, etc. We do this to improve services we offer you, to improve marketing, analytics, or site functionality.

Masque will not share your personal information with unaffiliated third parties, unless in accordance with this Privacy Policy. We do not sell your personal information to third parties.

Masque may contact you by phone or email regarding an order placed by you, or to provide you with information or services that you have requested from Masque. Your email address and/or telephone number may be used internally for reasonable business purposes, including confirming orders, answering questions, and other customer related services.

Your personal information will not be distributed, disclosed, shared, sold or rented to unaffiliated third parties and/or organizations, unless to transact such business as you have contracted us to do (including to third parties for the purposes of credit card verification and processing and distribution), to comply with any legal processes and/or law enforcement requests.

Service Providers

Masque may transfer personal information to third parties for processing, including for the purposes of credit card verification and processing, as well as to facilitate order distribution. When you purchase a product from the Website, we will share only such personal information that is necessary for the third party to provide that service. Third parties are prohibited from using your personally identifiable information for any other purpose than which the third party is contracted to process such personal information.

Testimonials

We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at feeedback@masque.ca

Social Media Widgets

Our Website includes social media features, such as the Facebook Like button [and Widgets, such as the Share this button or interactive mini-programs that run on our site], and links to third party websites. These features and third party websites may collect personal information such as your IP address and which page you are visiting on our site. We are not responsible for the privacy practices or the content of these other websites. You will need to check the policy statement of these others websites to understand their policies. When you access a linked site you may be disclosing private information. It is your responsibility to keep such information private and confidential. Masque is not responsible for any private information, including but not limited to personal information, disclosed by you to such other third party websites.

Data Retention

Masque maintains a record retention and destruction policy that governs how long information will be stored by Masque and when that information will be destroyed. Masque will retain your information for as long as your account is active, as needed to complete your purchase and/or continue to provide you services through the Website, to comply with audit and tax purposes, or to comply with any legal processes and/or law enforcement requests.  Personal information will be destroyed by Masque when it is no longer required by law to retain the information, and when it is no longer required for any of the purposes identified in this Privacy Policy. If you would like to cancel your account with Masque or request that we no longer use your personal information to provide you the services through the Website, you can contact us by e-mail at feeedback@masque.ca.

Contacting Masque

Any questions or privacy related complaints can be addressed by e-mail to feeedback@masque.ca, or by mail to:

Marklyn Group Inc

190 Bovaird Dr. West

Suite 28

Brampton, Ontario

Canada L7A 1A2